Call on: +237 620770926

Open Hours: Mon - Fri 7:30 am - 3.00 pm

Make a Complaint

Who Can Bring A Complaint Before The Public Independent Conciliator?

Any service user who has sought the services of the Regional Assembly or City/Local Council, and has forwarded a petition of discrimination or injustice which has not been attended to.

However, the complainant:

Must not have taken the matter before any court of law;
Must have made an earlier appeal to the council concerned.

Procedure of making a complaint (offline).
By a simple petition in writing bearing the following information:

Full names, occupation and place of residence of the complainant;
The name of the accused official or service within the Regional Assembly or Council Administrations;
A clear statement of the facts that justify the complaint; The argument put forward;
Where possible, any exhibits or evidence submitted to back the petition;
Direct oral complaints may be admitted. In this case, minutes shall be taken down and signed by the complainant.

Make a complaint

Please be confident that whatever information you reveal here shall be used only for the purpose intended for and will be of top secrecy.

PERSONAL INFORMATION

Full Names*

Sex*

Age*

Are you disable?*

Town of Residence*

Profession*

Phone number*

Postal Address*

If you are complaining on behalf of someone, please fill this section:

Name*

Sex*

Phone Number*

Relationship with complainant*

Town of Residence*

Postal Address

Give reasons for complaining on behalf of the complaint:*

Please indicate how you would prefer to be contacted:*

YOUR COMPLAINT

Name of Regional Assembly or City/Local Council *

Service concerned*

Name of authority concerned if known

Purpose of Service visit*

Date of incident*

State your complaint*

Have you communicated your complaint to the person(s) concerned or authority controlling the service involved?*

Was there a reply?*

If Yes, what was the reply? Please attach any backing document if resolution was written.

If No, why?

Tell us how this incident has affected your use of the service concern or your dignity.*

Have you taken any alternative action relating to this complaint?*

If Yes, please specify?

DOCUMENTS FOR SUBMISSION BY COMPLAINANT

Hand written petition to OPIC, South-West.*

A copy of written complaint to Regional Assembly or City/Local Council service concerned if any.

Why we are here?

to examine and amicably settle disputes between users and Regional Assembly and City/Local Councils (Local Collectivities)

to defend and protect the rights of citizens in their interaction with the Regional Assembly and City/Local Councils

Prevent any form of discrimination against users of the Regional Assembly and City/Local council services

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Do you need help?

If you have any question,
Feel free to call us

Call Us Today At (+237) 620-770-926 or write to info@opicswr.cm

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Buea, South-West Region, Cameroon.

Opening Hours:

Mon – Fri: 7:30 am – 3:30 pm

Phone: (+237) 620770926

Email: info@opicswr.cm

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